In the event that a part fails through no fault of the buyer, please notify Therapy Gyms to discuss options and make arrangements for replacement of the parts. Therapy Gyms warrants to the customer that equipment will be free from defects in material and workmanship under normal use and service for the following periods and in the following respects:
Manufacturing defects in: 1.STEEL, 2.WELDING, 3.MACHINING
Warranty shall not apply to any component or part of the products sold hereunder which is consumed by normal wear and tear, or has been damaged due to negligent or faulty use, alteration, maintenance, storage, repair, operation, or handling by the buyer.
Warranty on finish/logo products does not cover scratches due to heavy products being slid across the finished product or normal wear and tear.
Any items deemed replaceable (as per this document) that can be shown to have broken, must be returned to Therapy Gyms at the expense of the customer on receipt of replacement item.
STEEL RIGS & STRUCTURES
Frames: Limited Lifetime Warranty
Hardware: 2 Years
Powder Coat Finish: 4 Years
WOODEN & UPHOLSTERED PRODUCTS
Frames: 3 Years
Upholstery: 1 Year
Moving Parts: 1 Year
Finish: 1 Year
COLUMN PADS
Upholstery: 3 Years
Foam: 1 Year
Zipper: 1 Year
CLIMBING/ACTIVITY PANELS
Panels: 3 Years
Finish: 1 Year
SOFT FURNITURE
All Soft Furniture: 1 Year
FLOOR TILES & GYMNASTIC MATS
Tiles: 90 days
Incline Mats: 90 days
ACCESSORIES
Therapy Holds: 2 Years
*** PLEASE NOTE: This warranty does not cover any abuse or negligence. We have found that most products are damaged due to abuse rather than manufacturing defects. Chewing, ripping, throwing, and improper use is considered negligence and abuse.
*** Therapy Gyms reserves the right to change these policies and procedures at any time that it deemed necessary. The customer will be consulted about any changes that are made before they go into effect.